Privacy Policy

Privacy Policy – Mobile Golf Co. (Australia)

Effective Date: 20/08/2025

Mobile Golf Co. ABN 54 837 709 941 (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes the types of personal information we collect, how we collect and use it, when we may disclose it, how you can access and correct your information, and how you can make a privacy complaint.

This policy applies to all personal information collected by Mobile Golf Co., whether collected online, in person, or by telephone. We may update this policy from time to time by publishing the revised version on our website. We encourage you to review this policy  periodically.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details such as your name, email address, phone number, and billing address.
  • Booking details including event type, location, date, and time.
  • Payment information, processed securely via third-party payment providers (we do not store credit card details).
  • Website and marketing data, including cookies, IP addresses, device identifiers, and browsing activity (if you interact with our website or online advertisements).
  • We do not generally collect sensitive information (such as health information, racial or ethnic origin, political opinions, or biometric data) unless you voluntarily provide it to us or it is required by law. If we need to collect sensitive information, we will seek your consent unless an exception under the APPs applies.

2. How We Collect Your Information

We collect information directly from you when you:

  • Make a booking or enquiry.
  • Contact us by phone, email, or social media.
  • Subscribe to our marketing communications.
  • We may also collect personal information from third parties, including our business partners, referral sources, or publicly available sources, where it is reasonable and practicable to do so.
  • Use of Tracking Technologies (including Meta Pixel)

We use cookies and similar tracking technologies, including the Meta Pixel, to collect information about how you use our website. This helps us measure website performance, deliver relevant advertisements, improve our marketing, and analyse user behaviour. By using our website, you consent to the use of these technologies in accordance with this policy.

The Meta Pixel may capture information such as pages visited, actions taken (for example, form submissions), browser or device information, and your IP address. This data is shared with Meta Platforms, Inc., which is located in the United States. By using our website, you acknowledge and consent to this overseas disclosure. Meta's use of your data is governed by Meta's Data Policy, available at www.facebook.com/privacy/policy.

You can manage or opt out of Meta’s tracking and advertising features through your Facebook account settings, via tools such as the Network Advertising Initiative opt-out page (www.networkadvertising.org/choices), or by adjusting your browser settings to block cookies. Please note that disabling cookies may affect your experience on our website.

3. Use of Information

We only collect, hold, use, and disclose personal information for purposes that are reasonably necessary for our business functions and activities. Your personal information may be used to:

  • Confirm and manage bookings.
  • Process payments and issue invoices.
  • Communicate with you regarding your booking or enquiries.
  • Analyse and improve our services, website functionality, and marketing effectiveness.
  • Comply with legal and regulatory obligations.
  • Display personalised advertisements on Meta platforms (such as Facebook and Instagram) and other third-party platforms, based on information collected through tracking technologies. You may opt out of personalised advertising at any time (see Section 2 above).
  • We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, or the secondary purpose is related to the primary purpose and you would reasonably expect such use or disclosure, or as otherwise permitted under the APPs.

4. Disclosure of Information

We may disclose your personal information to the following types of recipients:

  • Service providers who assist us in operating our business, such as booking platforms, payment processors, IT service providers, and marketing platforms (including Meta Platforms, Inc.). We take reasonable steps to ensure these providers comply with their privacy obligations.
  • Our professional advisers, including insurers, lawyers, and accountants, where reasonably necessary for our business operations or legal compliance.
  • Government authorities, if required by law.
  • Third parties located overseas, including but not limited to the United States (where Meta Platforms, Inc. is located). By providing your personal information to us, you consent to the disclosure of your information to these overseas recipients. We will take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

We will not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include secure storage of physical records, password protection and access controls for electronic records, and secure transmission of data. We will take reasonable steps to destroy or de-identify personal information when it is no longer needed for any purpose for which it may be used or disclosed under the APPs.

In the event of a data breach that is likely to result in serious harm to any individual, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth).

6. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us (see Section 8).

7. Complaints

If you believe we have breached the APPs, please contact us. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For privacy enquiries, please contact:

Email: info@mobilegolfco.com.au

Phone: 0493304440